Managed Services | Jacksonville | Computer Solutions Group
  • Jacksonville, Florida

Managed Services

  1. Managed Services

our services

Managed Services

Are you sick and tired of unexpected IT bills? Would you just like your computers to work right? Do you feel like your IT Support acts more like Firemen than Consultants? Stop focusing on how much your IT Support will cost and focus on your Business instead with Computer Solutions Group's Managed Services!

Our Managed Services are Flat Rate and will help relieve the Burden of Unexpected IT Bills and Outages. You will feel at peace knowing that you have someone looking after your network and proactively maintaining it day and night.

  • Get Relevant

    Get to know your Business in depth to help use Technology to increase Productivity and remove Daily Stress.

  • Peace of Mind

    Implement various Hardware, Software and Services that will help improve your Quality of Life and help prevent future issues.

  • Affordable Maintenence

    We'll maintain and monitor your Servers and deliver monthly reports that helps you gauge their Health and Performance.

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Step 1. Analyzation

We start by performing a comprehensive analysis of your business IT infrustructure.

  • Identify areas of concern on your network
  • Write up evaluation to include best practices
  • Present findings to key client members
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Step 2. Optimization

Once the network evaluation is complete we optimize your network to ensure speed, performance, security and redundancy.

  • Servers
  • Workstations
  • Peripherals
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Step 3. Maintain

After we've optimized your network we'll maintain it's health by using the highest standardized toolset to ensure a positive outcome for our clients.

  • Infrastructure Monitoring
  • Desktop Optimization
  • Proper Firewall Management
  • Ensuring Backups Onsite / Offsite and Disaster Recovery

How does your service work?

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Answer:

It's simple. Contact us. Tell us what your main concerns are and we will match our services to your needs. Whether you just need a phone system or are moving your entire office and you need a consult on the design/infrastructure for the layout of your computer networking. (Cabling-voice/data)

What is the support process?

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Answer:

After we evaluate your network we will design your support package based on what is most important to you. Once you have the desired contract all that's left is one push of the button and you can access our supoort portal and our team of managers will respond accordingly.

  • Proactive & reactive support
  • Help desk and on-site field technicians
  • Installs, Moves, Adds or Changes

How much does the service cost?

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Answer:

It depends on the support contract you selected. All of our rates are competitive, affordable and we have lots to choose from.

Where do I go for help?

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Answer:

That's easy. All you have to do is contact us at support@computersolutions.cc and we will respond immediately or you can call The Dream Team at 904-296-4811 to speak to someone who cares.

What is your response time?

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Answer:

We know that your time is valuable and so is ours. Depending on the contract you choose, it can be immediate or within 4 hours, it's up to you. Either way we will be there in a timely fashion. That's why they call us The Dream Team.

Do you provide onsite support?

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Answer:

Yes. Our technicians enjoy being onsite to provide a warm and friendly experience for our clients, but we know sometimes its just better and more efficient to do remote support which we also provide.

How long have you been in business?

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Answer:

Since 1995.

How experienced are your technicians?

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Answer:

Our techs have over 20 years of experience each. They are more mature and have seen every type of network environment compared to our competition who tend to use less experienced technicians which hurts the client in the long run.



Because we are so diversified our techs are constantly training to always stay on top of the cutting edge technology that our world has to provide.

Not only can they work on servers, provide tight security against all the different types of malicious malware and viruses, they can also set up an entire point to point wireless system, or design and install call centers, protective camera systems or help you move and set up your entire computer network.

Are you familiar with specific technologies?

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Answer:

Yes we are. We are practiced in every business environment known.

  • Architects
  • Construction
  • Engineers
  • Hotels
  • HVAC
  • Insurance
  • Legal
  • Logistics
  • Manufacturing
  • Medical

Why Choose The Dream Team at CSG?

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Answer:
  • We answer our phones, not robots
  • Our team of certified engineers have over 20 years experience each
  • We are local to the community
  • Being in business for over 21 years
  • Our vast diversity in technology
  • 100% Customer Satisfaction Rating

We are always ready

reqeust a free quote

Thank you for your interest in Computer Solutions Group! We'd be glad to discuss how we can make our Managed Services work for you. Please fill out the form below and we'll be in touch as soon as possible.